How do I access a product after purchase?

Check These Four Places First

After a successful payment, check the following in this order:

1. Payment success page: Save the order information on the page before closing it.
2. Confirmation email: Check your inbox, spam folder, and promotions tab for the purchase email.
3. Order history: Log into the account used for purchase and open Order History to check your order and delivery status.
4. Account center: Go to Account Center to view issued license keys; your email must be verified.

If you purchased without logging in (guest checkout), delivery information is sent to the email you provided, but the order will not be automatically linked to your existing account. If you have questions, contact technical support with your order number and purchase email for verification.

Accessing Content by Product Type

• In-browser apps: Go to My Products and open the app from your licensed product entries.
• Installable products: Go to Products, open the product page, and select the appropriate installer in the download section. Paid downloads will verify your account authorization server-side.
• Free claimed products: No license key or delivery email is sent. After logging in, access them from My Products or the product page.

Payment Successful but Not Yet Delivered

Emails can occasionally be delayed. First check your order status and verify your email spelling and spam folder. If delivery information is still missing after 24 hours, contact technical support with your order number, purchase email, product name, and payment time.

If the issue cannot be resolved through re-delivery or other means, also review the Refund Policy. Refund eligibility and the formal application process are detailed on that page.