How do I contact technical support?

Use the question form

Open Submit a Question. The form preselects the Question type, and you can still change it when another category fits better. Include enough detail in one submission whenever possible; this is much easier to diagnose than a message that only says “it does not work.”

Details to include

• product name and version;
• operating system and version;
• the complete error message;
• steps that reproduce the problem from a known starting point;
• what you expected and what happened instead;
• troubleshooting steps you have already tried;
• when needed, screenshots with sensitive information redacted.

For order-related issues, include the order number and purchase email. The final four characters of a license key are enough for reference. Never submit a password, complete license key, verification code, identity document, or sensitive payment information.

If the form is unavailable

If the feedback page will not open or submit, email meteor@stu.gpnu.edu.cn. Use a specific subject such as “Product name + cannot open on macOS” and include the same diagnostic details.

Avoid sending duplicate reports for the same issue. If you discover new error information, add it in a follow-up email so the context stays in one conversation.