Refund Policy

This policy applies to digital products purchased directly from Meteor Store. Our products provide downloadable trial versions and detailed documentation. We recommend you try before deciding to pay. Once you receive an activation code and have substantially used the product, due to the replicability of digital products, refunds are generally not provided; but the following exceptions apply.

1. Situations Where Refund Can Be Applied

• Non-Delivery：If more than 24 hours have passed after successful payment and you still haven't received the activation code or confirmation email, and we are unable to resend, a full refund is available.
• Major Functional Defect：If the product's core functionality cannot be used normally under standard conditions, and we confirm the issue cannot be fixed or an alternative provided within a reasonable time, a full refund is available.
• Mistaken Purchase：If you have not activated the product (i.e., haven't used the activation code for any login or unlock operation) within 7 days of payment and contact us, a full refund is available.
• Duplicate Charge：If a duplicate charge for the same order occurred due to system issues, the overcharged amount will be refunded unconditionally in full.

2. Situations Where Refund Is Not Available

• The activation code has been activated and used, and does not fall under 'Major Functional Defect' in Section 1 of this policy;
• A free trial version was available for verification before purchase, but you express 'not suitable' or 'not needed' after purchase;
• Incompatibility due to user environment (OS version, hardware configuration, network conditions, etc.), and the product page or documentation clearly stated the required environment;
• Your functional expectations for the product do not match what is clearly stated on the product page / documentation;
• Products obtained through invitation codes, discount codes, or gifts (no payment made);
• For subscription products that have been used for a period, the remaining portion will be refunded proportionally (if applicable), but the used portion is not refunded.

3. Refund Process

1. Send an email to meteor@stu.gpnu.edu.cn with the subject line 'Refund Application + Order Number'.
2. Briefly explain the reason for the refund in the body, and include the order number, payment time, and payment amount (visible in order details or confirmation email).
3. If it involves 'Major Functional Defect', please attach a problem description and screenshots for our verification.
4. We will respond with the review result within 3 business days.
5. Refunds will be returned through the original payment channel (Alipay), usually within 1-7 business days, depending on the payment channel.

4. Post-Refund Processing

• After a successful refund, the corresponding order's activation code will be immediately deactivated. You must stop using and delete the product copy (except for open source parts).
• After the refund is completed, related invoices or receipts will be simultaneously voided.
• Malicious refund requests (such as requesting a refund after extensive product use, obtaining activation codes and then requesting refunds, etc.) will be rejected, and we reserve the right to pursue legal action if necessary.

5. Legal Notice

This policy does not exclude mandatory rights granted to consumers by laws and regulations. If you are a consumer within the People's Republic of China, your rights under the Consumer Protection Law and other laws are not limited by this policy.

6. Contact Information

Email：meteor@stu.gpnu.edu.cn